FAQs
The questions we are actually asked, answered straight.
Is this a subscription?
Yes — every order on this site is. Checking out starts a monthly plan for that product: you are charged at checkout, then every 30 days for each delivery after that, until you cancel. There is no one-time purchase option.
You can cancel at any time, including straight after your first order, with no minimum term and no cancellation fee. The renewal price is not fixed and can differ from what you paid at checkout — every subscription email shows the next charge before it is taken. Charges appear on your statement as KIGAST. Full detail on How Subscriptions Work.
How much is shipping?
Free, on every order, with no minimum spend, to every country we serve. There is one standard service and it is included in the price you see at checkout.
How long will my order take to arrive?
Measured across our own orders: half arrive within 10 business days of you ordering, and around 97% within 18. Packing and handing the parcel to the carrier takes 3 to 6 business days; the delivery leg is usually about a week on top.
Mexico, Puerto Rico, Israel and Saudi Arabia run about a week longer than average. Full detail on the Shipping Info page.
My tracking has not moved in days. Is it lost?
What if I do not like it?
How do I skip, pause or cancel a subscription?
Every subscription email we send you carries direct links to skip the next delivery, pause it, update your card or cancel outright — one click, no login required. That email is the fastest route.
There is no customer account area on this site, so if you cannot find the email, write to [email protected] with your order number and we will make the change for you and confirm it in writing.
Will my subscription always cost the same?
Not necessarily. The price of a repeat delivery can change between deliveries. The links in your subscription emails show the current price before the next charge, so you can check it and cancel if you do not want to continue. If you are ever charged an amount you did not expect, tell us and we will refund it.
Where are the reviews and star ratings?
Where is the full ingredient list?
Are these products approved or proven?
No. Dietary supplements are not approved by the Food and Drug Administration before sale, and no statement on this site has been evaluated by the FDA. Nothing we sell is intended to diagnose, treat, cure or prevent any disease. Follow the serving size on the label, and speak to your own doctor or pharmacist before starting anything — particularly if you are pregnant or nursing, taking prescription medication, or buying for a child.