Returns
The short version. The full terms are on the Refund Policy page.
Not right for you?
Email [email protected] within 30 days of your order arriving, quote the order number, and we will refund it to the card or PayPal account you paid with.
There is nothing to post back
We do not run a physical returns process. Supplements are sealed consumables and we would not resell a returned bottle, so asking you to package one up and queue at a post office would cost you time and gain nobody anything. Keep it or dispose of it — the refund is not conditional on it.
Order never turned up?
Tell us and we will resend or refund, whichever you prefer, and the 30-day window does not apply. Check tracking first — parcels crossing borders often go quiet for a few days without anything being wrong.
Arrived damaged or wrong?
Send us a photo with your order number and we will replace it or refund it, free, without asking for the item back.
How long a refund takes
We approve it, then your bank or PayPal posts it — usually within 10 business days. If it has been 15 business days and you still cannot see it, contact us and we will chase the payment provider. Full detail, including EU and UK statutory rights, on the Refund Policy page.